Mandate

To provide HIV and AIDS services to the Ministry’s staff and the society.

Vision

To have a vibrant society free from HIV and AIDS.

Mission

To facilitate and coordinate interventions aimed at combating HIV and AIDS through creation of awareness for change of attitudes, beliefs and behaviour leading to a healthy society.


Core Values

The ACU will endeavour to uphold the following values in responding to the HIV and AIDS Pandemic.

• Confidentiality
• Integrity
• Compassion and Empathy
• Courtesy
• Professionalism
• Team Spirit
• Accountability and Transparency

Core Functions

Our core functions are:

• To mainstream HIV and AIDS into core functions of the Ministry.
• To educate and sensitize staff and communities on the need to change their behaviour, attitude and beliefs.
• To provide access to information/materials on HIV and AIDS.
• To promote partnership and networking with other stakeholders for support and resource mobilization.
• To facilitate implementation of provisions of the Public Sector Workplace Policy (PSWP) on HIV and AIDS.
• To encourage staff and communities to visit VCTs to know their HIV status.
• To popularize the need for continuous counseling and provision of the same.
• To encourage Persons Living with HIV and AIDS (PLWHAs) to take ARV’s as prescribed.
• To encourage use of alternative nutrition and health care through sensitization on use of traditional foods and medicine, and therapy.

Our Standards

• All telephone calls will be attended to within the 3rd ring.
• Customers will be attended to promptly.
• Routine correspondences will be replied to within 5 working days.
• All counseling appointments will be honored.
• Updated Information, Education and Communication (IEC) materials will be availed every three months.
• Confidentiality will be ensured.
• We will treat our customers with courtesy.

Our Organization

The ACU is located at the Ministry’s Headquarter and is headed by an Administrative Officer. It has departmental sub – ACU’s headed by senior officers.

Our Customers

Our customers include Ministry’s staff, PLWHAs, stakeholders and communities.

Our Obligations

• We shall abide with the code of ethics for Public Officers
• We shall endeavor to provide current information/materials on HIV and AIDS.

Customer Obligations

• Shall be courteous and honest.
• Shall be clear and precise on their issues.
• Shall familiarize themselves with services offered.

Handling Of Complaints/ Feedback

• Clients are encouraged to make genuine complaints and suggestions to the ACU through our contacts.
• We will maintain a complaint register and a suggestion box on the fourth floor.

Our Contact

Permanent Secretary
Ministry of Gender, Children & Social Development
P O Box 16936 - 00100
NAIROBI

Tel + 254 – 020 – 2727980/4

Fax + 254 – 020 – 2734417
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.gender.go.ke
NSSF Building Block A
Eastern Wing 6th Floor